Refund policy

All product sales are final once the product is received, except when an item arrives damaged, defective, or incorrect.

Report a damaged, defective, or incorrect item within five business days of pickup or delivery by contacting Whitetail Creations at dwilliams@whitetailcreations.com or 412-860-7032. Include clear photographs of the product, packaging, and any visible damage or incorrect item. Whitetail Creations will handle any applicable freight claim and will determine the appropriate remedy—replacement or refund—case by case.

Supplier-ordered products may be canceled only before Whitetail Creations places the order with the supplier. After the supplier order is placed, the sale cannot be canceled.

Scheduled services are paid at the time of service. Completed services are not refundable. Customers are asked to provide at least two weeks’ notice when canceling or rescheduling a service appointment. This is a scheduling expectation; no cancellation penalty is currently charged.